We accompany you
Appointments with authorities can be stressful, especially when the language is still difficult. Our volunteers are happy to accompany you!
- Foreigners‘ registration office (Ausländerbehörde): Residence permit (Aufenthaltstitel), extensions
- Job center (Jobcenter): Applications, official notices (Bescheide), measures
- Social welfare office (Sozialamt): Benefits, housing benefit (Wohngeld)
- Doctor’s visits: Translation assistance
- School registration (Schulanmeldung): For your children
The German administrative system is complex – many people feel this way, not just those who are new here. Here you will find explanations of important documents, addresses, and the opportunity to be accompanied to appointments.
Important documents explained
These documents are particularly important for your life in Germany
Residence permit (Aufenthaltstitel)
The residence permit (Aufenthaltserlaubnis, Niederlassungserlaubnis) shows that you are legally allowed to live in Germany. It is issued by the foreigners‘ registration office (Ausländerbehörde).
Have it extended in good time!
Registration certificate (Meldebescheinigung)
Confirms your residential address. You must register at the residents‘ registration office (Einwohnermeldeamt) within 2 weeks of moving.
Town hall (Rathaus) Lappersdorf
Health insurance card (Krankenversicherungskarte)
With this card, you can go to the doctor. You receive it from your health insurance company (Krankenkasse) when you are insured.
Always take it with you to the doctor!
Work permit (Arbeitserlaubnis)
It is stated in your residence permit (Aufenthaltstitel) whether and how much you are allowed to work. If you have any questions, the foreigners‘ registration office (Ausländerbehörde) or the job center (Jobcenter) can help.
Bank account (Bankkonto)
You need a checking account (Girokonto) for your salary, rent, and social benefits. Sparkassen and Volksbanken offer basic accounts (Basiskonten).
Social security card (Sozialversicherungsausweis)
Contains your social security number (Sozialversicherungsnummer). You need it for every job. You receive it automatically from the pension insurance (Rentenversicherung).
Important addresses
The most important contact points in the region
Foreigners‘ registration office (Ausländerbehörde) Regensburg
Altmühlstraße 3, 93059 Regensburg
0941 4009-0
Walk-in Mon/Tue/Thu/Fri 8:00–10:30 (only collection/re-registration)
All other matters: by appointment only
Personal appointment required – book online or by phone!
Job center (Jobcenter) Regensburg
Im Gewerbepark D83, 93059 Regensburg
0941 64090-0
Only with prior appointment (by phone)
Job placement & benefits
Town hall (Rathaus) Lappersdorf
Rathausstraße 3, 93138 Lappersdorf
0941 83000-0
Mon–Fri 7:15–12:00
Mon 14:00–16:15, Thu 14:00–18:00
Registration (Anmeldung), ID cards, general questions
Migration advisory service (Migrationsberatung) Caritas
Bruderwöhrdstr. 3, 93055 Regensburg
0941 5021-0
By appointment (by phone)
Free advice in many languages
Integration office (Integrationsstelle) District of Regensburg
Altmühlstraße 3, 93059 Regensburg
0941 4009-0
District office (Landratsamt) Regensburg
Coordination of integration & asylum in the district
Social welfare office (Sozialamt) City of Regensburg
Johann-Hösl-Straße 11b, 93053 Regensburg
0941 507-1502
Social benefits, basic income support (Grundsicherung), Asylum Seekers Benefits Act (AsylbLG)
YMCA (CVJM) Regensburg – Legal advice (Rechtsberatung)
Prüfeninger Str. 60, 93049 Regensburg
0941 58685-0
Mon–Thu 8:30–14:00 (open consultation hours)
Residence law advice for refugees
Emergency services
Police (Polizei): 110
Fire brigade / Ambulance (Feuerwehr / Rettungsdienst): 112
Medical on-call service (Ärztlicher Bereitschaftsdienst): 116 117
Poison emergency call Bavaria (Giftnotruf Bayern): 089 19240
In an emergency, always call immediately!
Tips for authority appointments
- Make an appointment: Many authorities only work by appointment. Call ahead or book online.
- Be on time: Arrive 10 minutes early. If you are late, the appointment may be cancelled.
- Bring all documents: Passport, residence permit (Aufenthaltstitel), registration certificate (Meldebescheinigung), and all requested documents.
- Make copies: Never hand in originals without keeping a copy.
- Keep official notices (Bescheide): All letters from authorities are important – keep them safe!
- Observe deadlines: Reply to letters within the stated deadline.
Do you need support?
Our volunteers are happy to accompany you to authority appointments and help you fill out forms.